Under the Chief Minister Punjab vision “all patients should be treated equally and in respectful manner” Queue Management System (QMS) has been installed. On daily basis over 1500 patients visit hospital which is the evidence of our hard working and sincerity. Here people form a queue in a fixed, predictable position, such as at supermarket checkouts, and other retail locations such as banks or airport security. In the field of facilities management, structured queues are commonly known with different names like "Queue Managers" or "Crowd Controllers" or "Public Guidance Systems". Very often, queue management systems are set up to manage ticket ranking for a service (with or without a numbered ticket) with identification and thus enable a serene and stress-free waiting. Extending the different possibilities, planned reception by appointment and remotely rank allocation on or through Short Message Service can also be included. Serving more than1500 patients at over 30 service points in one day is aherculean task and in order to manage special patient flow has been designed.
Facilities
Enlisted below are the facilities ensured by QMS of the hospital:
- Patients arrive and are given Qmatic tickets for registration. Patients are placed in 5 different categories and they are called to the registration counters accordingly
- To manage such number at registration five (5) counters are established where Eleven (10) Patient Registration Associates (PRAs) are registering patients basic information digitally
- Vital Area consisting six (6) counters is established in OPD Hall where six (6) qualified Charge Nurses are taking patient vitals, maintaining patient history and assigning them filter and consultant clinic
- Display counter and LCDs are installed in main OPD Hall as well as outside doctors room where queue numbers are displayed